BUS6600 - M3 - Quiz - Score for this quiz: 100 out of 100 - Submitted Feb 1 at 12:37am - This attempt took 22 minutes. ...

 BUS6600: Survey of Business Concepts 

M3 - Quiz
Started: Feb 1 at 10:25am

Score for this quiz: 100 out of 100

Question 1                      4 pts
A __________ allows workers to work the full number of hours per week in fewer days.

• compressed workweek
• flextime plan
• maximum plan
• double shift plan

 
Question 2                     4 pts
Computer and robotics training is sometimes performed in a nearby classroom-type setting. We refer to this near-the-job-training as

• orienteering.
• apprenticeship training.
• mentoring.
• vestibule training.

 
Question 3                       4 pts
Today, fringe benefits account for more than __________ percent of total payroll costs.

• 24
• 18
• 30
• 6

 
Question 4                      4 pts
Which statement is the most accurate description of the impact the Americans with Disabilities Act of 1990 (ADA) has on businesses?

• ADA has had no real impact, since most businesses have always been sensitive to the needs of disabled workers.
• Most firms are finding that some accommodations required by ADA are more difficult to implement than the structural changes.
• Businesses have found that even with the changes required by ADA, disabled workers are simply not capable of handling most types of jobs.
• Most firms have found that the structural changes needed to comply with ADA requirements have been very difficult and expensive to implement.

 
Question 5                     4 pts
Which statement best describes the current view of the role of human resource management within a firm?

• Human resource management is largely a clerical function that involves keeping records, processing payroll, and making sure that federal regulations are met.
• Human resource management functions have become so important that in many firms all managers now perform them.
• Changes in technology have largely done away with the need for a separate human resource department.
• Human resource management has become so complex that only highly trained specialists should make human resource decisions.

 
Question 6                      4 pts
Two advantages of using __________ to fill open positions are: (1) it improves the morale of current employees, and (2) the person filling the position is already familiar with the organization's culture and procedures

• external sources
• unskilled workers
• apprenticed workers
• promotions from within

 
Question 7                      4 pts
The first step in the employee selection process is

• placing a help wanted ad.
• aptitude testing.
• the initial interview.
• obtaining complete application forms.

 
Question 8                      4 pts
Pre-employment physical examinations are

• an excellent way to screen out employees.
• legal in some states, but only if given to everyone applying for the position.
• illegal under current employment legislation in all 50 states.
• legal in all states, but seldom used.

 
Question 9                      4 pts
Which statement about team pay is the most accurate?

• Most managers have concluded that team pay methods are so complex and difficult to administer that they have gone back to pay plans based on rewarding workers for their individual achievements.
• Team pay plans should emphasize individual rewards since the team can succeed only if all individuals are highly motivated to work as hard as possible.
• Although individuals who make an outstanding contribution should be recognized and rewarded, a pay system based strictly on individual performance can undermine the cohesiveness teams need to meet their goals.
• Most managers are very satisfied with the team-based pay programs that are currently in place.

 
Question 10                      4 pts
A __________ is a statement that identifies the minimum qualifications required of a worker in order to perform a specific job.

• job specification
• performance criteria review
• human resource inventory
• job description

 
Question 11                      4 pts
An important U.S. government organization charged with setting human resource management guidelines is

• the EEOC (Equal Employment Opportunity Commission).
• the WPA (Works Progress Administration).
• the OSHA (Occupational Safety and Health Administration).
• the MPDA (Manpower Development Administration).

 
Question 12                     4 pts
The __________ method is a pay system that is based on job tiers, with each tier having a strict pay range.

• Hay
• Steiner
• Gantt
• Gilbreth

 
Question 13                      4 pts
A __________ is a check of a potential employee's work record, academic record, credit history, and recommendations.

• background investigation
• character review
• fidelity appraisal
• personality profile

 
Question 14                      4 pts
The National Institute of Health estimates that each drug abuser can cost an employer approximately __________ annually.

• $500
• $10,000
• $5,000
• $1,000

 
Question 15                      4 pts
The presence of formal labor organizations in the United States dates back to the

• Civil War.
• depression years of the 1930s.
• late 1800s.
• late 1700s.

 
Question 16                      4 pts
The AFL originally was a federation of craft unions that did not attempt to organize industrial unions. The main reason for this strategy was that

• most industrial unions had supported the Knights of Labor in a dispute with the AFL during the 1880s.
• the leaders of the AFL believed that the skilled workers represented by craft unions would have better bargaining power than unskilled workers.
• craft unions had more political clout than industrial unions.
• industrial unions were illegal until the passage of the Taft-Hartley Act in 1947.

 
Question 17                      4 pts
If management and union officials cannot resolve a grievance, a(n) __________ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.

• manager
• counselor
• mediator
• arbitrator

 
Question 1                      4 pts
Historically, the most potent union tactic when collective bargaining efforts break down has been the

strike.

primary boycott.

lockout.

court injunction.
 
Question 19                      4 pts
In its early years, the AFL's strategy was to

• grow as rapidly as possible by allowing people from all professions and walks of life to join.
• limit its membership to unskilled and semiskilled workers.
• form one big craft union which everyone could join; but it later split into several smaller organizations.
• limit its membership to skilled craftspeople.

 
Question 20                     4 pts
Workplace bullying tends to focus on abuse that is __________ in nature.

• social
• biological
• physical
• psychological

 
Question 21                      4 pts
__________ is the process by which a group of workers legally take away a union's right to represent them.

• Impeachment
• Disqualification
• Disenfranchisement
• Decertification

 
Question 22                      4 pts
A(n) __________ occurs when management temporarily closes a business to deny employment to workers.

• secondary boycott
• involuntary strike
• employment injunction
• lockout

 
Question 23                      4 pts
What is an effective way to deal with the growing threat of workplace violence?

• Ignore it, as the amount of workplace violence has actually decreased substantially.
• Ask employees that are experiencing threats or harassment to take paid leave.
• Hire proactive managers.
• Avoid disciplining employees who are not performing up to par since they will learn on the job and their performance will improve over time.

 
Question 1                      4 pts
The process of bringing in an impartial third party to render a binding decision in a labor dispute is referred to as

• arbitration.
• resolution.
• certification.
• mediation.

 
Question 1                      4 pts
__________ are workers a company hires to replace workers who are out on strike.

• Yellow dogs
• Convergent workers
• Structural replacements
• Strikebreakers