BUS6600 : M2 - Quiz Attempt 1 - Scored 100 out of 100 ...

M2 - Quiz
Started: Jan 24 at 10:43pm

Score for this quiz: 100 out of 100

Question 1                                                  4 pts
Strategic planning looks at the organization as a whole, while __________ planning focuses on daily tasks and decisions.

• mission
• tactical
• operational
• contingency

 

Question 2                                                  4 pts
In traditional organizations, __________ involves giving explicit instructions to workers, telling them what to do to meet the goals and objectives of the organization.
Group of answer choices

• controlling
• budgeting
• directing
• organizing

Question 3                                                   4 pts
A vision for a company is

• very relevant for the short term, but less useful for the long term.
• a detailed plan that outlines the major organizational structure of the firm.
• an explanation of why the company exists and where it wants to go.
• the same thing as an objective.

 
Question 4                                                  4 pts
__________ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization.

• Controlling
• Officiating
• Organizing
• Leading

Question 5                                            4 pts
The first step in the rational decision-making model is to

• develop alternative responses.
• gather data.
• recruit team members to work on the problem.
• define the situation.

Question 6                                                  4 pts
__________ skills involve a manager's ability to picture the organization as a whole and the relationships among its various parts.

• Creative
• Conceptual
• Technical
• Autonomic

Question 7                                                  4 pts
Which activity is part of the planning function of management?

• Praising a sales representative who has far exceeded her monthly sales objectives
• Assigning a particular worker to do a specific task
• Looking at market forecasts to identify future business opportunities and challenges
• Conducting a job interview with a potential new employee

Question 8                                                  4 pts
__________ involves setting the organization's vision, goals, and objectives.

• Controlling
• Directing
• Organizing
• Planning

Question 9                                                  4 pts
__________ involves recruiting, hiring, motivating, and retaining the best people available to accomplish the company's objectives.

• Planning
• Staffing
• Directing
• Leading

 
Question 10                                                  4 pts
The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as

• leadership.
• planning.
• forecasting.
• directing.

 
Question 11                                                  4 pts
__________ is choosing among two or more alternatives.

• Organizational selection
• Utility analysis
• Contingency planning
• Decision making

Question 12                                                  4 pts
A(n) __________ would be used by a department manager as a tool for making daily and weekly assignments.

• mission statement
• operational plan
• tactical plan
• vision statement

 
Question 13                                                  4 pts
The Hawthorne studies concluded that worker motivation

• was mainly determined by physical working conditions.
• was most affected by monetary incentives.
• improved when employees felt like their ideas were respected.
• increased when managers applied the scientific management approach.

Question 14                                                  4 pts
In order to understand how to motivate the various generations, we need to understand each generation's preferred mode of communication. Look at the following chart and fill in the blank cell.

Generation   :  Preferred Communication Style at Work
Traditionalists;    Face to face
Baby Boomers :   
Gen Xers:    Email
Millennials :   Technology such as social media

Group of answer choices

• meetings and conference calls
• online and social media
• by text
• by cell phone

 

Question 15                                                  4 pts
Herzberg's research indicated that employees are motivated by job content. Modern managers focus on __________ by increasing the significance of the job, and even providing the employee with important feedback.

• enriching the job
• simplifying the job
• rotating the job
• reducing the responsibilities in the job

Question 16                                                  4 pts
Which statement about high-context cultures reflects how managers in this type of culture might operate?

• As a sales professional trying to sell your product to a business that operates within a high-context culture, you may have to visit the decision makers several times and get to know them on a personal level.
• As a manager in a high-context culture, you will always stress that employees compartmentalize their work life and home life, so that each does not interfere with the other.
• Your personal life wouldnot be of concern to a manager that operates in a high-context culture.
• If you are selling your company's product to another business that has a high-context culture, it is almost guaranteed that the product or service will sell itself.

Question 17                                                  4 pts
Even across generations, employee motivation is likely to

• come from the job itself.
• remain a mystery because researchers cannot quite pinpoint where it comes from.
• develop within employees over time.
• diminish among employees who achieve at high levels.

Question 18                                                  4 pts
What is a characteristic of a high-context culture?

• Workers get right to the task, after they ease into the workday.
• Relationship building and group trust are considered very important and occur before performing business tasks.
• Workers get right to the task, without the need to socialize during the first 30 minutes at work.
• Relationship building is considered a waste of time.

 
Question 19                                                  4 pts
__________ is considered the “father” of scientific management.

• Frederick Taylor
• Elton Mayo
• Henry Gantt
• Frank Gilbreth

Question 20                                                  4 pts
The concept that a hierarchy of human needs could be used to explain motivation was developed by

• Douglas McGregor.
• Frederick Herzberg.
• Abraham Maslow.
• Frederick Taylor.

Question 21                                                  4 pts
The tendency for people to behave differently when they know they are being studied is known as the

• Hawthorne effect.
• Taylor effect.
• time-motion effect.
• self-actualization effect.

Question 22                                                  4 pts
__________ attempts to increase task efficiency by breaking down jobs into simple steps and assigning people to each of those steps.

• Job segmentation
• Job simplification
• Goal setting
• Task restriction

 
Question 23                                                  4 pts
Maslow placed __________ needs at the highest level of his hierarchy.

• esteem
• social
• deferred
• self-actualization

Question 24                                                  4 pts
According to Herzberg, the difference between motivators and hygiene factors is

• hygiene factors develop more loyalty from workers, while motivators make workers enthusiastic about moving on to a different company.
• motivators cause persons to work smarter, while hygiene factors cause people to work harder.
• motivators relate to job content, while hygiene factors have little effect on employee motivation.
• hygiene factors make employees more enthusiastic about the work itself, whereas motivators make employees enthusiastic about their next day off.

Question 25                                                  4 pts
Herzberg found that an employee’s salary

• was a hygiene factor rather than a motivator.
• was a significant motivator, but not as important as job security.
• had no effect on worker attitudes.
• was the strongest motivator.

Quiz Score: 100 out of 100